{"id":28318,"date":"2025-08-08T14:07:05","date_gmt":"2025-08-08T14:07:05","guid":{"rendered":"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/?page_id=28318"},"modified":"2026-10-14T12:18:42","modified_gmt":"2026-10-14T12:18:42","slug":"privacy-policy-gdpr","status":"publish","type":"page","link":"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/en\/privacy-policy-gdpr\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28318\" class=\"elementor elementor-28318\" data-elementor-settings=\"{&quot;asli_hide_title_disabled&quot;:&quot;yes&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a88edf8 e-flex e-con-boxed pt-xlarge pb-medium px-gutters-horizontal e-con e-parent\" data-id=\"a88edf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f00f7f8 elementor-widget elementor-widget-heading\" data-id=\"f00f7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb420ed elementor-widget elementor-widget-text-editor\" data-id=\"bb420ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>General information :<\/strong><\/h2><p style=\"font-weight: 400;\">When you visit our website, various types of information are collected, including the IP address from which you access the site, the version and type of browser used to access the site, the operating system used, the domains and the time of the request. This information does not enable us to identify the identity of the user and this is not our objective. We use the information collected for statistical purposes only, mainly to improve the content and presentation of our website. Please note that we may collect additional data, such as name, postal and e-mail addresses and telephone number, which you provide voluntarily when browsing our site. You can also pay for and use our services using a pseudonym or anonymised data, without giving us the personal data mentioned above.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Cookies :<\/strong><\/h2><p style=\"font-weight: 400;\">This website uses cookies to collect data for statistical purposes. Cookies are small files stored on your computer's hard drive; when you browse our site, they monitor your activity and provide us with key data to make browsing easier. If cookies are stored on your computer, you will not need to enter all the data required to access this site each time you visit it. This data enables us to customise our website to suit your tastes and needs; this is part of our overall effort to provide you with seamless access to our pages and services. If you do not wish cookies to be stored on your computer, you can use your browser settings to block cookies from our site. To find out how to configure your browser to manage cookies, please visit your browser's help centre. You can delete cookies already stored on your computer whenever you wish. Please note that blocking cookies may restrict access to certain functions on our site and result in a less streamlined experience.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Tracking pixels\u00a0<\/strong><\/h2><p style=\"font-weight: 400;\">When you consent to this, our emails may contain tracking indicators, also known as tracking pixels.\u00a0<\/p><p style=\"font-weight: 400;\">Tracking pixels are images, most often very small in size, that are integrated into our email communications. They allow us to know, among other things, whether an email has been opened, the date and time of its opening, and, if applicable, certain technical information regarding your terminal or your email client.<\/p><p style=\"font-weight: 400;\">This information is used to:<\/p><ul style=\"font-weight: 400;\"><li>to analyze the open rate of the emails sent to you in order to measure and optimize the performance of our communication campaigns;<\/li><li>to improve the content of our communications;<\/li><li>to individually measure the open rate of emails for deliverability purposes.<\/li><\/ul><p style=\"font-weight: 400;\">When required by law, the processing of this data is based on your consent, which you can withdraw at any time, without affecting the legality of the processing carried out before that withdrawal.<\/p><p style=\"font-weight: 400;\">You can withdraw your consent at any time using the mechanism provided for this purpose (<em>accessible via the link present in our communications)<\/em>\u00a0or by contacting us at the contact details provided below. If you no longer wish to receive our commercial communications, you can also use the unsubscribe link present in each of our emails.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Disclosure of data to third parties :<\/strong><\/h2><p style=\"font-weight: 400;\">Unless otherwise stated in this statement, all data that you share with us, or that we collect from you when you browse our site, will be kept secret and will not be disclosed to third parties, except where required by law or where the data must be passed on in order to fulfil the contractual relationship to which you have subscribed. Third party companies and associates, including online payment companies, will only have access to this data where necessary to process your order. In such cases, we will ensure that the scope of data transmission is kept to the agreed essential minimum. We also impose a strict data protection policy on the personal data you provide to us or that we find. By following this policy, we comply with the provisions of data protection legislation. Please note that we are not responsible for the data you provide to other service providers. We take steps only to ensure that any data about you provided by other service providers is provided in full compliance with the requirements of data protection and privacy laws as set out in our Privacy Policy.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Google Analytics :<\/strong><\/h2><p style=\"font-weight: 400;\">This website uses Google Analytics, an analysis service operated by Google that helps websites understand how to personalise their pages in order to improve the user experience. This service uses cookies to track your actions, including the time you spend on our site and the pages you visit. Please note that none of your personal data is collected through the use of our Google Analytics account, so we are not able to identify who visits our site. To find out more about Google Analytics, visit the official page.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Google Adwords Remarketing :<\/strong><\/h2><p style=\"font-weight: 400;\">We use Google AdWords Remarketing for Internet advertising purposes. The AdWords remarketing programme makes it possible to display relevant advertising based on the pages of the site you visit. This information is collected by a cookie placed on your computer. THIS COOKIE WILL NOT IDENTIFY ANY PERSONAL DATA AND WILL NOT AUTHORISE ACCESS TO YOUR COMPUTER. Thanks to the Google AdWords Remarketing programme, we are able to personalise our marketing actions to meet your needs and display only those advertisements that are likely to appeal to you.<\/p><p style=\"font-weight: 400;\">Facebook: personalised audience pixel (personalised audience for your website) :<\/p><p style=\"font-weight: 400;\">A Facebook Custom Audience Pixel is a piece of JavaScript code installed on each page of your site that collects and transmits user-defined data to Facebook's marketing program. We use this service to collect data related to user behaviour on our site. The information collected by the pixel includes the user's browsing session, which is sent to Facebook along with a hashed ID and the URL visited by the user. Each Facebook user has a unique Facebook ID, regardless of the device used, which helps us to monitor visitors when they access our site from different types of devices. We use this data for commercial purposes and more specifically to target advertising with the Facebook advertising platform.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Newsletter :<\/strong><\/h2><p style=\"font-weight: 400;\">You will only receive advertising information via our newsletter if you authorise us to use your e-mail address for this purpose. Our site or its subsidiaries will never send you newsletters or advertising e-mails if you have not subscribed to them. By subscribing to our newsletter, you can choose your areas of interest in order to receive related e-mails. We use this information and your personal details to send you information of interest to you. If you prefer to unsubscribe from our newsletter or advertising emails, you can click on the unsubscribe link at the bottom of our emails.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Video surveillance :<\/strong><\/h2><p style=\"font-weight: 400;\">Les Domaines de Fontenille SAS uses video surveillance to ensure the safety of people and property.<\/p><p style=\"font-weight: 400;\">The images are kept for one month. In the event of an incident relating to the security of people and property, the video surveillance images may nevertheless be extracted from the system. They are then stored on another medium for the time it takes to resolve the procedures relating to the incident, and are only accessible to authorised persons.<\/p><p style=\"font-weight: 400;\">In the event of an incident, the images may be viewed by authorised staff of the establishment concerned or of Les Domaines de Fontenille SAS, and by the police. Staff from the company responsible for maintaining the equipment may also access the images for this purpose only.<\/p><p style=\"font-weight: 400;\">If you wish to exercise your data protection rights, in particular your right of access to the images that concern you, your right to request their deletion, your right to object, or for any information about this system, you can contact us by writing to <strong>legal@fontenillecollection.com<\/strong> or to the following postal address: 9, avenue de l'Op\u00e9ra, 75001 Paris.<\/p><p style=\"font-weight: 400;\">If, after contacting us, you feel that your rights with regard to Data Processing, Data Files and Individual Liberties have not been respected or that the video device does not comply with data protection rules, you can submit a complaint online to the CNIL or by post.<\/p><h2 style=\"font-size:18px;font-weight:400;line-height:1.5;\"><strong>Processing of your personal data:<\/strong><\/h2><p style=\"font-weight: 400;\">The personal data collected on the website, through the contact forms, by telephone, or by any other means, are processed in accordance with Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and Law No. 78-17 of January 6, 1978 relating to information technology, files, and liberties, better known as the Data Protection Act.<\/p><p style=\"font-weight: 400;\">The legal bases for processing are legal obligation, legitimate interest (video surveillance), consent (newsletter) or contract (reservations).<\/p><p style=\"font-weight: 400;\">Les Domaines de Fontenille SAS will not keep the customer's personal data longer than the period prescribed by the laws and regulations applicable to personal data.<\/p><p style=\"font-weight: 400;\">Domaines de Fontenille SAS does not transfer data for processing, hosting or granting remote access without the prior written consent of the customer, outside the countries of the European Union and the countries recognized by the European Commission as providing adequate protection at the date of the transfer in question. You have the right to access, modify, rectify, withdraw consent and delete the data concerning you (Article 34 of the \u00abInformatique et Libert\u00e9s\u00bb law).<\/p><p style=\"font-weight: 400;\">To exercise this right, please contact: legal@fontenillecollection.com<\/p><p style=\"font-weight: 400;\"><strong>OBLIGATION TO PROVIDE INFORMATION ON THE BLOCTEL SYSTEM<\/strong> (art L223-2 of the French Consumer Code)<\/p><p style=\"font-weight: 400;\">\"When a trader collects telephone data from a consumer, he shall inform the consumer of his right to register on the telephone marketing opposition list. Where this information is collected when a contract is concluded, the contract shall state clearly and comprehensibly that the consumer has this right.<\/p><p style=\"font-weight: 400;\">You can register free of charge on the BLOCTEL telephone anti-spam list.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bedcf73 e-con-full e-flex e-con e-child\" data-id=\"bedcf73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4deafa0 e-con-full e-flex e-con e-child\" data-id=\"4deafa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5710912 e-con-full e-flex e-con e-child\" data-id=\"5710912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ddc6a elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"42ddc6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/en\/discover-les-grands-carmes\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.lesgrandscarmes.fontenille-collection.com\/wp-content\/uploads\/2026\/10\/vue-facade-les-grands-carmes-hotel-aix-en-provence-768x768.webp);\" role=\"img\" aria-label=\"Entrance to Les Grands Carmes on Place de Verdun\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tDiscover Les Grands Carmes\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tEmbark on a stay in the heart of Aix-en-Provence\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ae278b e-con-full e-flex e-con e-child\" data-id=\"3ae278b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2592ee4 elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"2592ee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/en\/cafe-verdun-restaurant-in-aix-en-provence\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.lesgrandscarmes.fontenille-collection.com\/wp-content\/uploads\/2026\/08\/cafe-verdun-interieur-restaurant-aix-en-provence-centre-ville-bistrot-chic-768x768.webp);\" role=\"img\" aria-label=\"Interior of Caf\u00e9 Verdun, a contemporary Proven\u00e7al bistro in Aix-en-Provence\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tCaf\u00e9 Verdun\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tTables, terraces and Proven\u00e7al cuisine\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1747bd e-con-full e-flex e-con e-child\" data-id=\"f1747bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4ec42 elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"4b4ec42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/en\/spa-loccitane-in-aix-en-provence\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.lesgrandscarmes.fontenille-collection.com\/wp-content\/uploads\/2025\/05\/les-grands-carmes-spa-bien-etre-aix-l-occitane-en-provence-massage-768x1152.webp);\" role=\"img\" aria-label=\"L\u2019Occitane scalp massage\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tL\u2019Occitane en Provence Spa\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tTreat yourself to a moment of serenity\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba526a0 e-con-full e-flex e-con e-child\" data-id=\"ba526a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-136925f elementor-cta--skin-cover elementor-cta--valign-middle elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"136925f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/en\/privatisations\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.lesgrandscarmes.fontenille-collection.com\/wp-content\/uploads\/2025\/05\/cafe-verdun-les-grands-carmes-terrasse-place-verdun-palais-de-justice-restaurant-bistrot-768x1152.webp);\" role=\"img\" aria-label=\"View from the patio and terrace of Caf\u00e9 Verdun in Aix, on Verdun Square\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tPrivate Events\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--move-up\">\n\t\t\t\t\t\tImagine an unforgettable event \n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de confidentialit\u00e9 Informations g\u00e9n\u00e9rales : Lorsque vous visitez notre site Internet, diff\u00e9rents types d\u2019informations sont r\u00e9colt\u00e9s dont l\u2019adresse IP depuis laquelle vous acc\u00e9dez au site, la version et le type de navigateur utilis\u00e9s pour acc\u00e9der au site, le syst\u00e8me d\u2019exploitation utilis\u00e9, les domaines et l\u2019heure de la requ\u00eate. Ces informations ne nous permettent pas [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28318","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Confidentialit\u00e9 - Les Grands Carmes - H\u00f4tel au c\u0153ur d&#039;Aix-en-Provence<\/title>\n<meta name=\"description\" content=\"Consultez la politique de confidentialit\u00e9 de l&#039;h\u00f4tel Les Grands Carmes \u00e0 Aix-en-Provence\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lesgrandscarmes.fontenille-collection.com\/en\/privacy-policy-gdpr\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Confidentialit\u00e9 - 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